Senior Director of Operations

About Us:

Caper builds smart shopping carts - powered by deep learning and computer vision - to enable a seamless grab-and-go retail experience. Caper differentiates from technologies like Amazon Go by creating a plug-and-play solution that does not require store renovation, operational overhaul, heavy compute and endless image labeling & training; retailers can just buy the carts, and the entire store is upgraded with cashierless capabilities. Caper costs less than 1% of Amazon Go's infrastructure, and it is already actively being used in the market.

 

Caper is the fastest growing retail automation technology company and is backed by First Round Capital, Y Combinator, and top executives from Instacart, Plated, Albertsons and Walmart. E-commerce only accounts for 8% of total retail transaction volume, and Caper is innovating the other 92% of the untapped offline retail potential.

 

We’re a team of incredibly motivated individuals looking to put a dent in the retail industry. We are looking for engineers who will be added to our talented technical team. You’ll be directly working under the CTO and the opportunity offers plenty of room for rapid internal growth.

Responsibilities:

  • Structure operational workflows and manage task executions

  • Coordinate with relevant parties in the hardware supply chain to manage product deliver timeline

  • Coordinate hardware logistics for product delivery to clients

  • Work with software and project management teams to execute store go-live plans

  • Create operational structure to facilitate hardware deployment into stores

  • Implement on-going customer support for stores around the world (both on-site and remotely)

  • Create and execute plans for hardware maintenance, repairs and replacements for stores

  • Manage ongoing client relationship to maximize customer retention

  • Provide regular reporting of key metrics, and analyses of operational efficiencies

  • Help scale the operating team

 

Qualifications:

  • A bachelor’s degree or above (unless your experience speaks volumes)

  • At least 5 years of experience working with hardware deployments in stores or large events

  • At least 2 years of experience working with complex hardware supply chain

  • Knowledgeable of basic software workings (such as API, SDK and system integration

  • architectures)

  • Previous project management experience in top consulting or technology companies preferred

  • Seasoned leader with experience in scaling a small team

  • Highly organized, efficient and analytical

  • Team player and works well with clients (don’t apply if you think you have low EQ)

  • Ambitious and scrappy. Willing to get your hands dirty with day-to-day operational requirements

  • as-needed

Compensation and Benefits:

  • Competitive market salary and equity offerings

  • High performance candidates have a clear track to C-level promotion

  • Fully paid medical insurance

  • Unlimited PTO

  • Wellness benefits

Location: NYC -- Greenpoint, Brooklyn

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